FAQ
ORDER
Whenever your order status changes, you will receive a notification to the email address you provided when placing your order. We will continuously send you notifications with the status of your order.
You can receive a VAT invoice for the products purchased in our store. Inform us by email after placing the order or in the comments to the order.
You can only modify your order until its contents are completed. Once submitted, modification is no longer possible. In other cases, contact our hotline.
If the order has already been paid by bank transfer, contact our hotline.
We do not cancel orders without a reason, we usually inform you of the cancellation by email giving the reason. Orders paid in advance by traditional transfer must be paid within 7 days. After this time the order will be canceled. If you want to renew your order – submit it again.
The system of our store saves each order separately, it goes through several processes, so we have no way to combine two orders. If the package has not been shipped yet, please contact us by phone, we will see what we can do!
AVAILABILITY OF PRODUCTS FROM THE STORE
You can write us an inquiry, the vast majority of products as soon as they arrive in stock are republished. Also keep an eye on our Facebook fanpage and website where we keep replenishing missing goods.
PAYMENT AND DELIVERY METHODS
Yes as much as possible. You will find a list of countries on the order page, there choose your location.
We warmly invite you to our stationary store where you can personally pick up your order. When placing it, mark this form of collection.
In the order confirmation email (email subject: We have received your order!) there are the transfer details and the order number.
Recipient: Body Space Fashion
Bank: ING Bank Śląski
In the title of the transfer, we provide the order number
Example: Order number 1350
Account number: 06 1050 1399 1000 0097 7965 4145
With transfers set up, we provide:
IBAN: PL06 1050 1399 1000 0097 7965 4145
SWIFT/BIC: INGBPLPW
RETURNS/EXCHANGES
Any customer can use the procedure for returning goods. You can find detailed information about returns here.
Replacement in our store is to make a return and place a new independent order. Please send the product back to us with the return form. We will refund the funds for the order by wire transfer within 14 days. The new order, on the other hand, can be placed independently. Information on returns can be found here.
Returns must be made within 14 days from the date of receipt of the shipment.
We refund the funds within 14 days to the account number from which the payment for the order was made or indicated on the return protocol.
COMPLAINTS
The complaint will be processed within 14 days. After positive consideration you will receive another notification to your e-mail address . At the same time you will receive a refund to the account number from which the payment for the order was made or indicated on the complaint form (wait up to two days for the payment to be credited). In a situation where you sent the shipment to us yourself, you will also receive a refund of the cost of returning the goods within a few days.
Products with the following damages are not subject to complaint: mechanical, caused by use not intended; caused by incorrect use.